Lost ID Cards
ID cards are replaced at the ID Office during posted business hours. The authorized cardholder should immediately report loss or theft of their Truman ID card:
- during business hours (8:00 am-4:45 pm Monday-Friday), call the ID Office in Missouri Hall 1100 at (660) 785-4123
- after hours, call the Department of Public Safety in General Services Building 100 at (660) 785-4176
Lost ID Card/Temporary Meal Cards
If you have lost your Truman ID card, a temporary meal card will be issued at the Food Service Office in the Student Union Building. If the card is not found, it will need to be replaced at the ID Office, and the cardholder will be responsible for a $25 replacement charge. Dining Dollars and Bonus bucks will transfer to the cardholder’s new card.
Lost ID Card/Residence Hall Access
If a student with residence hall access loses their ID card during normal business hours (8:00 am-4:45 pm Monday-Friday), they should go to the ID Office and obtain a new ID card. The student will be expected to pay a replacement fee of $25 for the new ID card.
If a student with residence hall access loses their ID card after hours (4:45 pm-8:00 am Monday-Friday) or on a weekend, they should contact their student advisor to get a temporary replacement card.
If a student with residence hall access loses their ID card between the hours of 10:30 pm-6:00 am and is outside the residence hall, they will need to contact the on-duty student advisor to be allowed into the building.
As soon as the student reports the ID card as lost, it will be deactivated so it cannot be used by someone other than the ID card’s owner to access a building.
At the time of replacement, the cardholder will be responsible for a $25 charge. Only cards that do not function in the readers on campus or where the magnetic stripe has worn out from significant use will be replaced by the ID Office at no charge. To receive a replacement, the non-functioning card must be turned into the ID Office at the time of replacement.
The ID Office does not replace cards at no cost to the cardholder when they are broken, damaged through neglect, intentionally altered or damaged.
Payment options for the $25 replacement charge include:
- Pay by check at the ID Office
- Pay with cash or credit/debit card at the cashier’s window in McClain Hall. The receipt is required as proof of payment
- Request that the ID Office charge your student account